Teleinfo Media moves its call centers to cloud in Thailand
Professional contact services provider Teleinfo Media is transitioning its outsourced call center operations to the cloud-based Tikal Call Center in Thailand. The move will allow for the firm’s clients to continue servicing their customers while its call center agents work from remote locations.
As Thailand is still under social distancing restrictions, the web-based architecture allows employees to securely access their system functionalities from any web browser, including such functions as reporting, call monitoring, and recording which supervisors and managers would need access to in real-time.
“Today, the service operations enabled by a call center can be considered critical infrastructure for maintaining business continuity during the current work-from-home scenarios and for future social distancing requirements… Teleinfo Media and its cloud-based strategy are clearly the future of call center operations and services.” said Doron Dovrat, Tikal Center’s chief executive officer.
